Pinterest

Terms and conditions

DELIVERY TERMS AND RULES

PRODUCTS
The products are hand made and unique pieces.
I mostly use recycled material.

Most of the buttons, zips, ribbons etc. are bought at flea markets.
Usually I use new yarns, but some of those are also bought at flea markets.

In the group NEW you will find new products or products that will soon be in the shop.
The product range will be updated regularly, so please pop in often, so that you won’t miss anything.

PRICES
Prices in Euros (23% VAT included)
I reserve the right to change prices and descriptions.
The valid price is the price mentioned in the shop at the time the order is made.

PICTURES
I cannot guarantee that the colours of the products in the pictures are exactly the same as in reality, but I try to take as good photos as possible.

ORDERING
Payment terms: Prepayment
Please send your order by e-mail including the name of the product (product+colour+number) and your name and address,
to the following e-mail adress : shop@sophina.fi .
I will then send you an order confirmation by e-mail with bank details, total amount, freight costs and information about products that are eventually sold out.
I will reserve the ordered products for 10 days after ordering date.
If I haven’t received your payment within 10 days, the order will be deleted.
Please remember to mention the order number and your name on the payment.
I will send you the products as soon as I have received the money on my account.
There is no minimum quantity or amount, all orders are welcome!

I hope that you will not send me an order for something that you do not intend to pay.
If you change your mind and do not want to finalize the order, please send me an e-mail as soon as possible.

CLAIMS

If the product has been damaged during transport, please contact the Post Office.
I check all products before delivery, but if a product is damaged or has a defect, or if you have received the wrong product or wrong quantity, please contact me by e-mail, so that I can correct the mistake.

SALE OR RETURN
You have the right to trade the product to another product, another colour or return the product within 14 days.  Please contact me by e-mail before you return your package and I will then send you information about how to proceed.
If you regret your buy and want to return the product, you have to take care of the freight costs.
The product must be unused and it should be returned in the original package.
When I have received the product and checked it, I will pay the product amount to your bank account.
If you send the package ‘cash on delivery’ I will not redeem the package.
When you are returning a package, it is on your own responsibility.

If you have any questions regarding ordering, please do not hesitate to contact me by e-mail: shop@sophina.fi